Element 70

Maximize reliability,
productivity and uptime 

To ensure quick, reliable maintenance and repairs, KKT has organized a global service network, which is continuously expanded to meet customer requirements. We have decades of experience servicing most major brands of chillers and stock replacement parts at strategic warehouse locations for fast service response.

Service & Support Solutions

Flexible service agreements and advanced monitoring solutions designed to keep KKT chillers operating reliably, efficiently, and with minimal downtime.

KKT  Essential Protection 

Basic preventive maintenance to support reliable chiller operation.

  • 1 Planned Maintenance Visit per Year
  • Service Performed by KKT-Certified Technicians
  • System Inspection & Performance Check
  • Maintenance Report with Recommendations

Additional Services:

  • Repairs performed on a time and material basis
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KKT  Enhanced Protection 

Preventive maintenance with priority support and cost savings.

  • 2 Planned Maintenance Visits per Year
  • Priority on-site service response
  • 10% Discount on Parts & Labor (Chiller Only)
  • Standard business hours coverage (Monday through Friday, 8:00 AM to 5:00 PM local time)
  • Service Performed by KKT-Certified Technicians
  • OEM Replacement Parts
  • 24/7 Technical Phone Support
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KKT  Total Protection 

Complete peace of mind with full coverage and minimized downtime risk.

  • Full parts and labor coverage (chiller only) 
  • Priority on-site service response 
  • 2 planned maintenance visits per year 
  • Standard business hours coverage (Monday through Friday, 8:00 AM to 5:00 PM local time) 
  • Service Performed by KKT-Certified Technicians 
  • OEM Replacement Parts 
  • 24/7 Technical Phone Support

Note: An initial system evaluation is required prior to acceptance into the Total Protection program to confirm that the chiller is in good operating condition. This evaluation is included as part of the onboarding process. Any required repairs identified during this evaluation must be completed prior to contract activation and will be performed on a time and material basis.

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Note: Chiller must be inspected and found to be in good serviceable condition prior to contract acceptance. Full service agreements available for chillers up to 10 years old. For chillers older than 10 years, contact KKT for available options.

KKT Insight Monitoring (rBoxX Systems Only)

Detect issues early and reduce unplanned downtime with KKT Insight Monitoring, a predictive monitoring and support solution designed specifically for the KKT rBoxX chiller platform. Powered by the rBoxX platform’s built-in connectivity and intelligent control system.

Insight 12 

Detection + Diagnosis

Includes:

  • Continuous Remote Monitoring
  • Early Warning Alerts & Notifications
  • System Review & Recommendations
  • Remote diagnostic review and recommendations

Response:

  • KKT will provide a remote response within a maximum of 2 hours of receiving a warning or fault notification through remote monitoring.
  • Response includes initial diagnostic review and customer notification

Not Included:

  • On-site Service • On-site Repairs (performed on a time and material basis)
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Insight 24

Detection + Diagnosis

Includes:

  • Everything in Insight 12
  • Priority response and escalation handling
  • Priority diagnostic support
  • Follow-Up Technical Support

Response:

  • KKT will provide a remote response within a maximum of 2 hours of receiving a warning or fault notification through remote monitoring.
  • Response includes initial diagnostic review and customer notification

Service Dispatch:

  • Service dispatch is initiated upon customer authorization
  • On-site service and repairs are performed on a time and material basis
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Insight PRO 

Detection + Diagnosis + Action (All-Inclusive)

Maximum uptime protection with proactive service response

Includes:

  • Continuous Monitoring & Predictive Analysis
  • Unlimited diagnostic support (remote and on-site as required)
  • Automatic service dispatch when performance issues are identified
  • On-site service visit included (as required)
  • Repair labor included (subject to defined service limits)
  • Priority response and escalation handling

Response:

  • KKT will provide a remote response within a maximum of 2 hours of receiving a warning or fault notification through remote monitoring.
  • Response includes initial diagnostic review, customer notification, and initiation of service actions as required
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*Coverage details, response times, and exclusions may vary. Contact KKT Sales Team for full service agreement terms.

Need Training?

KKT chillers’ training courses are held on a monthly basis at our U.S. Headquarters in Wood Dale, IL. These courses are designed for qualified technicians to become certified to service KKT chiller products.

In addition to providing training in a classroom setting, KKT chillers also offer online certification courses. KKT’s Online Training Academy provides focused training modules on specific topics including Startups, Planned Maintenance, Troubleshooting and Diagnostics. These courses allow your technicians to learn online at their own pace, without leaving their home office! A variety of topics are covered, and certification is awarded upon successful completion.

More Information

Get Started with KKT 

Service & Support Solutions Flexible service agreements and predictive monitoring to keep your system running reliably.

Request a Service Consultation Call Today: 847-734-1600

Chiller Replacements

Installation and Commissioning

Is your chiller approaching the end of service life? Increase reliability and energy efficiency with a new KKT chiller. KKT has successfully completed hundreds of chiller replacement projects and has a dedicated team in place to manage your project and ensure on time completion with minimal interruption to your process. From removal and disposal of existing equipment, to rigging, installation and commissioning of your new system – KKT chillers is your one stop shop for chiller replacements.

Click link below to complete questionnaire and begin your project.

Chiller replacement questionnaire

Spare Parts Team

KKT stocks OEM replacement parts at our facility in Wood Dale, Il and at strategic warehouse locations in the USA and Mexico. Parts can be ordered via our online store or by speaking with one of our Part Sales Specialists.

Parts Question?

Connect with the KKT Parts Team:

P: (847) 734-1600
E: orders@kkt-chillersusa.com

parts store

Warranty Service

To ensure reliable cooling and maintain uptime to your critical application, KKT chillers are backed by a comprehensive manufacturer’s warranty – offering warranty parts, service and support.

Click on the link below for our Standard Terms and Conditions.

Terms & conditions

Product Registration

Register your chiller now and enjoy the full extent of these benefits:

  • Assurance of service availability on site
  • Targeted compilation of spare parts packages
  • Frequent expert tips
  • Quick troubleshooting in case of a malfunction
Product Registration Form